Fraud Specialist

Fraud Specialist | Motherwell, United Kingdom | On-site | Up to £28,500 (OTE £29,500)

A leading global contact centre provider, recognised for its commitment to world-class customer service for household-name clients, is seeking a Fraud Specialist. This role is ideal for individuals with a passion for customer service and a keen eye for detail.

The Role

• Handling inbound calls to address customer queries and concerns in a timely and efficient manner.
• Investigating and raising scam and fraud cases for online and telephony banking clients.
• Investigating pending payments, approving legitimate transactions and flagging potential fraudulent activity.
• Providing support to customers with personal banking needs, including transfers, direct debits, and digital banking.
• Assisting customers facing financial difficulty and managing debit card support.
• Educating customers on fraud prevention and security best practices.

What You'll Need

• Minimum of 2 years' experience in Financial Services in the UK.
• Excellent verbal communication and listening skills, with fluency in English.
• Strong attention to detail and accuracy in handling sensitive information.
• Ability to make complex decisions and problem-solve effectively.
• Experience working with vulnerable customers and handling difficult conversations.
• Previous call centre or customer service experience is essential.

What's On Offer

• Competitive salary with potential for additional earnings.
• Comprehensive benefits package including well-being resources, discounts, and financial advice.
• Opportunities for career progression and development within a large organisation.
• A supportive team environment focused on collaboration and continuous improvement.

Apply via Haystack today!