Auto Apply terms

Last updated: 8 September 2026

1. About these terms

1.1 These terms apply to Haystack Auto Apply, the paid service that finds roles for you and prepares and sends job applications on your behalf. They add to our general Terms & Conditions and our Privacy Policy. If anything here conflicts with the general terms, these Auto Apply terms win for Auto Apply.

1.2 Auto Apply is provided by Haystack App Limited, registered in England and Wales under company number 12150812, registered office 11 Lansdowne Terrace, Newcastle upon Tyne, England, NE3 1HN. You can reach us at hello@haystackapp.io.

1.3 By starting an Auto Apply subscription you agree to these terms.

2. What Auto Apply does

2.1 Auto Apply reads the CV and preferences you give us, matches you to live roles in our index, writes a cover letter and answers to the employer's application questions from your CV, and then either submits the application for you or prepares everything so you can submit it yourself. Which of the two happens depends on the employer's application system.

2.2 We are a software tool, not a recruitment agency or an employment business. We do not introduce you to employers, we do not act for employers, and we do not decide who gets interviewed or hired.

2.3 We do not promise any number of interviews, replies or job offers, and we do not promise that any particular employer will accept an application sent through Auto Apply. Employers and their application systems may reject, ignore or remove applications, and that is outside our control.

3. Your information and your authority

3.1 You confirm that the CV, answers and preferences you give us are true and are yours. Everything we send is built from what you tell us. If your CV is wrong, the applications will be wrong.

3.2 By turning on Auto Apply you authorise us to submit job applications to employers in your name, using your name, contact details, CV and the answers we generate from it, within the rules you set (roles, locations, monthly limit and application mode).

3.3 Some questions we will not answer for you without asking first, for example questions about right to work, criminal records, health, or anything we cannot find in your CV. Those applications wait for you.

3.4 You can review the questions and answers on any prepared application before it is sent when your application mode is set to review, and you can see what was sent afterwards in all modes. You are responsible for checking that what we send is accurate and for anything you tell an employer through Auto Apply.

3.5 Do not use Auto Apply to apply for roles you are not eligible for, to misrepresent your qualifications or right to work, or to apply on behalf of someone else.

4. Plans, prices and payment

4.1 Auto Apply is sold as a subscription. The plans, the number of applications each allows per month and the prices are shown on the plans page before you buy. Prices are shown in pounds sterling, euros or US dollars depending on where you told us you are based.

4.2 Starter and Pro renew every month. Pro+ renews every three months. Your subscription renews automatically at the end of each period at the then current price for your plan, until you cancel.

4.3 Payment is taken by card at the start of each period through our payment provider, Stripe. Where tax applies to your purchase it is shown before you pay.

4.4 The monthly application limit resets with each billing period. Unused applications do not roll over, and we do not refund unused applications.

4.5 We may change our prices. If the price of your plan changes we will tell you by email at least 30 days before it takes effect, and you can cancel before then.

5. Launch offers and promotions

5.1 From time to time we offer a discount on the first payment, for example a launch offer with a time limit. An offer is shown with its conditions on the plans page. Each offer can be used once per account, applies only to the payment it says it applies to, and cannot be combined with another offer. When the time limit shown has passed, the offer is no longer available and we will not extend or reissue it.

6. Starting straight away and your right to cancel

6.1 As a consumer you normally have 14 days from the day you subscribe to cancel a digital service and receive a full refund.

6.2 Auto Apply starts working as soon as you subscribe. When you click "Start Auto Apply" you ask us to begin immediately, within the 14-day period. You acknowledge that once we have sent your first application on your behalf, the service has been performed in part and you lose the right to cancel for a full refund.

6.3 If you cancel within the 14 days and we have not sent any application for you, we will refund the full amount you paid. If you cancel within the 14 days after we have sent applications for you, we may keep an amount in proportion to what we have already provided and refund the rest.

6.4 To cancel within the 14 days, email hello@haystackapp.io from the email address on your account, or use "Manage subscription" in your Auto Apply settings.

7. Cancelling and renewals

7.1 You can cancel your subscription at any time from "Manage subscription" in your Auto Apply settings. Your access continues until the end of the period you have paid for, and you will not be charged again.

7.2 Apart from the rights in section 6 and your legal rights, we do not refund the current period when you cancel, and we do not give partial refunds for periods you have not fully used.

7.3 When your subscription ends, Auto Apply stops sending applications for you. Your account, your matches and your application history stay available so you can restart later.

8. Limits and fair use

8.1 Each plan has a monthly application limit. We may also pace, queue or space out applications, and we may skip a role if it is no longer live, if we detect you have already applied to it, or if the employer's system does not accept automated applications.

8.2 We may temporarily pause sending for your account if we see signs of misuse, if an employer or application system asks us to, or to protect the service for everyone. We will tell you if this affects you for more than a short period.

8.3 You must not use Auto Apply to send the same application many times, to apply to roles you have no intention of taking, or in a way that breaks an employer's or application system's rules.

9. What we generate

9.1 Cover letters and answers are written automatically from your CV and your answers to our questions. They can contain mistakes. We ask you to check them, and you are responsible for what is sent in your name.

9.2 We will not invent employers, dates, qualifications or experience that are not in your CV, and we will not answer questions about protected characteristics such as ethnicity, disability or religion on your behalf. Where a form has optional monitoring questions we leave them blank.

10. Employers and their systems

10.1 Applications are sent to employers through their own application systems, such as Greenhouse, Lever, Workable, Ashby, SmartRecruiters and Teamtailor. Those systems have their own terms and may change, reject or block applications without notice. We are not responsible for what an employer or its system does with your application.

10.2 Once an application has been sent we cannot withdraw it. If you need to withdraw an application you will need to contact the employer.

11. Suspending or ending your access

11.1 We may suspend or end your access to Auto Apply, and cancel your subscription, if you break these terms or the general Terms & Conditions, if your payment fails and is not resolved, or if we reasonably believe your use is harming employers, other users or the service. If we end your subscription for a reason that is not your fault we will refund the unused part of the period you have paid for.

11.2 We may withdraw or change Auto Apply. If we withdraw it or remove a core part of what you paid for, we will give you at least 30 days' notice where we can and refund the unused part of your current period.

12. Our responsibility to you

12.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Nothing in these terms affects your legal rights as a consumer.

12.2 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, for loss of a job opportunity, or for any loss caused by the content of your CV or the answers you gave us.

12.3 Apart from the liability described in 12.1, our total liability to you in connection with Auto Apply is limited to the amount you paid us for Auto Apply in the 12 months before the claim.

13. Changes to these terms

13.1 We may update these terms. If a change would materially affect you we will give you at least 14 days' notice by email before it takes effect. If you do not agree with a change you can cancel before it takes effect.

14. Law and disputes

14.1 These terms are governed by English law, and the courts of England and Wales have jurisdiction over any dispute. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts, and if you live in the EU you keep the protection of the mandatory consumer laws of your country.

14.2 If you have a complaint, email hello@haystackapp.io and we will do our best to sort it out.