Fraud Specialist

Fraud Specialist | Hamilton, United Kingdom | On-site | Up to £28,500 OTE

This employer is a global leader in customer experience management, partnering with well-known clients to deliver exceptional service. They are currently seeking a dedicated Fraud Specialist to join their team in Glasgow. This role offers the chance to make a real impact by protecting customers and their financial security.

The Role

• Handle inbound calls from customers regarding potential fraud and scams.
• Investigate pending payments to identify and prevent fraudulent activity.
• Provide support and educate customers on protecting themselves against fraud.
• Assist customers with various banking inquiries, including transfers, direct debits, and digital banking.
• Manage customer complaints effectively, aiming for first-contact resolution.
• Work with vulnerable customers to resolve complex fraud cases.

What You'll Need

• Minimum of 2 years' experience in UK Financial Services.
• Previous customer service or call centre experience is essential.
• Excellent verbal communication skills with fluency in English.
• Strong listening skills, empathy, patience, and understanding.
• Ability to make confident decisions and problem-solve effectively.
• High attention to detail and accuracy.

What's On Offer

• Competitive salary with On-Target Earnings (OTE).
• Opportunities for career progression and development.
• Comprehensive benefits package including discounts and wellbeing resources.
• Hybrid working option available after the initial on-site training period.
• A supportive team environment focused on collaboration and employee experience.

Apply via Haystack today!