Fraud Specialist

Fraud Specialist | Renfrew, United Kingdom | On-site This employer is a reputable contact centre partner known for delivering exceptional customer service to well-known clients. They are currently seeking a dedicated Fraud Specialist to join their high-volume inbound team. This is an excellent opportunity to contribute to a critical function within a dynamic and supportive environment. The Role • Handle inbound calls to address customer inquiries related to fraud and scams. • Investigate and raise fraud and scam cases for online and telephony banking clients. • Support customers with personal banking needs, including transfers, direct debits, and digital banking. • Assist customers experiencing financial difficulty and provide debit card support. • Educate customers on fraud prevention and secure banking practices. • Resolve customer complaints efficiently and effectively, ensuring adherence to regulatory requirements. What You'll Need • Minimum of 2 years of experience in UK Financial Services. • Previous call centre or customer service experience is essential. • Excellent verbal communication and listening skills, with fluency in English. • Ability to display empathy, patience, and understanding with customers. • Strong problem-solving skills and the ability to make informed decisions. • High levels of accuracy, attention to detail, and numeracy skills. What's On Offer • Competitive salary with potential for additional on-target earnings. • Comprehensive benefits package including wellness resources, financial, and legal advice. • Opportunities for professional development and career progression. • A supportive team environment with recognition for high performance. Apply via Haystack today!