Fraud Specialist

Fraud Specialist | Coatbridge, United Kingdom | On-site | £28,500 - £29,500 OTE

We're hiring on behalf of a leading contact centre employer that partners with well-known clients to deliver exceptional customer service. This organisation is seeking a dedicated Fraud Specialist to join their Fraud Team, supporting a major banking client.

The Role

• Handle inbound calls to provide customer service and address their needs efficiently.
• Investigate and raise scam and fraud cases for online and telephony banking.
• Investigate pending payments, approving where no fraudulent activity is suspected.
• Offer support for various banking needs, including transfers, direct debits, and digital banking.
• Assist customers experiencing financial difficulty and provide debit card support.
• Educate customers on fraud prevention measures.

What You'll Need

• Minimum of 2 years of Financial Services experience in the UK.
• Previous call centre or customer service experience is essential.
• Excellent verbal communication skills with fluency in English.
• High accuracy and attention to detail.
• Ability to work independently and make informed decisions.
• Confidence in handling customer conversations and difficult situations.

What's On Offer

• Opportunity to work with a globally recognised client.
• Supportive team environment with a focus on employee experience.
• Comprehensive benefits package including discounts, wellbeing resources, and financial advice.
• Potential for hybrid working after initial on-site performance period.
• On-site training provided.

Apply via Haystack today!