Fraud Specialist

Fraud Specialist | Larkhall, United Kingdom | On-site | £28,500 - £29,500 OTE

We're hiring on behalf of a global leader in business process outsourcing, renowned for partnering with well-known clients to deliver exceptional customer service. This organization thrives in a fast-paced contact center environment known for its commitment to client success and employee development.

The Role

• Handle inbound customer inquiries related to fraud and scam cases for a major UK banking division.
• Investigate pending payments to identify and prevent fraudulent activity.
• Provide comprehensive support for online and telephony banking, including transfers, direct debits, and digital banking.
• Assist customers experiencing financial difficulties, offering debit card support and guidance.
• Educate customers on fraud prevention methods and promote secure banking practices.
• Ensure all customer interactions comply with regulatory requirements and company policies.

What You'll Need

• Minimum of 2 years' experience in the UK Financial Services sector.
• Previous customer service or call center experience is essential.
• Excellent communication skills, with a professional, polite, and courteous telephone manner.
• Strong listening skills, empathy, patience, and the ability to convey understanding.
• Confident in decision-making, problem-solving, and managing difficult conversations.
• High levels of accuracy, attention to detail, and excellent numeracy skills.

What's On Offer

• Competitive salary with OTE potential, dependent on experience.
• Structured training program provided.
• Opportunities for career progression within a large organization.
• A comprehensive benefits package including discounts, wellbeing resources, and financial advice.
• Potential for flexible working arrangements after initial on-site period.

Apply via Haystack today!