Fraud Specialist

Fraud Specialist | Larkhall, United Kingdom | On-site | £28,500 - £29,500 OTE We're hiring on behalf of a global leader in business process outsourcing, renowned for partnering with well-known clients to deliver exceptional customer service. This organization thrives in a fast-paced contact center environment known for its commitment to client success and employee development. The Role • Handle inbound customer inquiries related to fraud and scam cases for a major UK banking division. • Investigate pending payments to identify and prevent fraudulent activity. • Provide comprehensive support for online and telephony banking, including transfers, direct debits, and digital banking. • Assist customers experiencing financial difficulties, offering debit card support and guidance. • Educate customers on fraud prevention methods and promote secure banking practices. • Ensure all customer interactions comply with regulatory requirements and company policies. What You'll Need • Minimum of 2 years' experience in the UK Financial Services sector. • Previous customer service or call center experience is essential. • Excellent communication skills, with a professional, polite, and courteous telephone manner. • Strong listening skills, empathy, patience, and the ability to convey understanding. • Confident in decision-making, problem-solving, and managing difficult conversations. • High levels of accuracy, attention to detail, and excellent numeracy skills. What's On Offer • Competitive salary with OTE potential, dependent on experience. • Structured training program provided. • Opportunities for career progression within a large organization. • A comprehensive benefits package including discounts, wellbeing resources, and financial advice. • Potential for flexible working arrangements after initial on-site period. Apply via Haystack today!