Fraud Specialist

Fraud Specialist | Clydebank, United Kingdom | On-site | Up to £29,500 OTE

We're hiring for a leading global contact centre provider that partners with well-known household brands to deliver exceptional customer service. This role is for a dedicated Fraud Team, supporting a major banking client.

The Role

• Investigate and raise scam and fraud cases across online and telephony banking platforms.
• Handle objections while reassuring customers and ensuring account security.
• Investigate pending payments to identify and prevent fraudulent activity.
• Provide comprehensive support for personal banking queries, including transfers, direct debits, and digital banking.
• Assist customers experiencing financial difficulty and provide debit card support.
• Educate customers on fraud prevention methods.

What You'll Need

• Minimum 2 years of UK Financial Services experience.
• Previous call centre/customer service experience is essential.
• Excellent verbal communication and listening skills, with fluency in English.
• High levels of accuracy, attention to detail, and strong numeracy skills.
• Confidence in making complex decisions, problem-solving, and working independently.
• Experience in working with vulnerable customers is a plus.

What's On Offer

• Opportunity for hybrid working after successful completion of initial on-site probation period.
• Comprehensive benefits package including discounts, wellbeing resources, and GP access.
• Potential for career progression within a large, established organisation.
• Refer-a-friend bonus scheme.

Apply via Haystack today!