Fraud Specialist

Fraud Specialist | Johnstone, United Kingdom | On-site

We're hiring on behalf of a leading contact center provider that collaborates with well-known clients to deliver exceptional customer service. This is a fantastic opportunity to join their dedicated Fraud Team, supporting a major UK banking division.

The Role

• Answer inbound calls, resolving customer queries efficiently at the first point of contact.
• Investigate and raise scam and fraud cases for online and telephony banking.
• Handle objections and reassure customers about account security.
• Investigate pending payments, approving them if no fraudulent activity is suspected.
• Provide support for personal banking needs including transfers, direct debits, and digital banking.
• Assist customers experiencing financial difficulty and provide debit card support.

What You'll Need

• Minimum 2 years of Financial Services experience in the UK.
• Previous call center/customer service experience is essential.
• Excellent verbal communication skills with fluency in English.
• Ability to demonstrate empathy, patience, and understanding.
• High levels of accuracy and attention to detail.
• Confidence in making decisions and problem-solving.

What's On Offer

• Salary dependent on experience, up to £28,500 with OTE of £29,500.
• Comprehensive benefits package including discounts, wellbeing resources, and financial/legal advice.
• Opportunity for hybrid working after successful probation.
• Ongoing training and development opportunities.

Apply via Haystack today!