Customer Service Advisor

Customer Service Advisor | Glengormley, County Antrim, United Kingdom | On-site

A leading global customer experience management company is seeking dedicated individuals to join their dynamic financial services contact centre team. This is a fantastic opportunity to embark on a rewarding career in a supportive and fast-paced environment, offering a clear path for growth and development.

The Role

• Provide outstanding customer service and support to clients regarding their financial arrangements.
• Educate customers on various banking services and assist them in selecting the most suitable options.
• Accurately complete processes and procedures while ensuring a seamless customer experience.
• Proactively identify and address customer needs to ensure positive outcomes.
• Manage diaries and balance proactive and planned customer interactions effectively.
• Resolve complaints and errors efficiently to restore customer confidence.

What You'll Need

• Previous experience in a customer service environment.
• Strong organisational and time management skills.
• Excellent verbal and written communication abilities.
• Proficiency in using technology, including Microsoft Office.
• A customer-focused attitude with a desire to help.
• Experience working within a regulatory or financial services environment is advantageous.

What's On Offer

• A competitive annual salary of £27,976.00.
• Access to a comprehensive benefits package including savings discounts, wellbeing resources, and more.
• Opportunities for professional development and continuous learning.
• A supportive team environment with regular recognition awards.
• A chance to build a stable, long-term career in the financial services sector.

Apply via Haystack today!