Customer Service Advisor

Customer Service Advisor | Glengormley, County Antrim, United Kingdom | On-site A leading global customer experience management company is seeking dedicated individuals to join their dynamic financial services contact centre team. This is a fantastic opportunity to embark on a rewarding career in a supportive and fast-paced environment, offering a clear path for growth and development. The Role • Provide outstanding customer service and support to clients regarding their financial arrangements. • Educate customers on various banking services and assist them in selecting the most suitable options. • Accurately complete processes and procedures while ensuring a seamless customer experience. • Proactively identify and address customer needs to ensure positive outcomes. • Manage diaries and balance proactive and planned customer interactions effectively. • Resolve complaints and errors efficiently to restore customer confidence. What You'll Need • Previous experience in a customer service environment. • Strong organisational and time management skills. • Excellent verbal and written communication abilities. • Proficiency in using technology, including Microsoft Office. • A customer-focused attitude with a desire to help. • Experience working within a regulatory or financial services environment is advantageous. What's On Offer • A competitive annual salary of £27,976.00. • Access to a comprehensive benefits package including savings discounts, wellbeing resources, and more. • Opportunities for professional development and continuous learning. • A supportive team environment with regular recognition awards. • A chance to build a stable, long-term career in the financial services sector. Apply via Haystack today!