Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Newtownards, United Kingdom | On-site | £27,976.00 This employer is seeking a dedicated individual for a rewarding, permanent role within a fast-paced financial services customer support team. They are known for fostering a supportive environment and offering opportunities for career growth in the heart of Belfast. The Role • Provide outstanding customer service as a first point of contact. • Educate customers on banking services and assist them in selecting the best options. • Accurately and compliantly complete processes to ensure a seamless customer experience. • Conduct financial reviews and provide accurate information to customers. • Manage workload effectively, balancing proactive and planned customer interactions. • Resolve complaints and errors efficiently to restore positive customer relationships. What You'll Need • Proven experience in a customer service environment, with relationship management skills. • Excellent organizational and time management skills. • Strong communication skills, both verbal and written. • Proficiency in using technology, including Microsoft Office. • A customer-focused attitude and the ability to empathize. • Experience working within a regulatory environment is beneficial. What's On Offer • A competitive annual salary of £27,976.00. • Opportunities for savings and discounts through employee benefits programs. • Access to wellbeing resources, including GP services, mental health support, and financial advice. • A supportive team environment with opportunities for recognition and growth. Apply via Haystack today!