Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Newtownards, United Kingdom | On-site | £27,976.00

This employer is seeking a dedicated individual for a rewarding, permanent role within a fast-paced financial services customer support team. They are known for fostering a supportive environment and offering opportunities for career growth in the heart of Belfast.

The Role

• Provide outstanding customer service as a first point of contact.
• Educate customers on banking services and assist them in selecting the best options.
• Accurately and compliantly complete processes to ensure a seamless customer experience.
• Conduct financial reviews and provide accurate information to customers.
• Manage workload effectively, balancing proactive and planned customer interactions.
• Resolve complaints and errors efficiently to restore positive customer relationships.

What You'll Need

• Proven experience in a customer service environment, with relationship management skills.
• Excellent organizational and time management skills.
• Strong communication skills, both verbal and written.
• Proficiency in using technology, including Microsoft Office.
• A customer-focused attitude and the ability to empathize.
• Experience working within a regulatory environment is beneficial.

What's On Offer

• A competitive annual salary of £27,976.00.
• Opportunities for savings and discounts through employee benefits programs.
• Access to wellbeing resources, including GP services, mental health support, and financial advice.
• A supportive team environment with opportunities for recognition and growth.

Apply via Haystack today!