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Recently postedFull timeAutomotive

Customer Service Advisor - Natwest/Ulsterbank Belfast

TeleperformanceNewtownards, Down🇬🇧United Kingdom

Why this role stands out

You will thrive in this rewarding Belfast-based role where you can build a meaningful career in financial services while enjoying a competitive salary of £26,208 and an exceptional work-life balance. This position is perfect for professional communicators who value a supportive team culture and the flexibility of a hybrid schedule that reduces commuting costs. Take the next step in your career journey by applying today to join an industry leader that invests in your long-term growth and success.

Quick overview

Salary£26.2k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationNewtownards, Down, United Kingdom
Microsoft Office

Job description

Customer Service Advisor | Newtownards, United Kingdom | On-site | £27,976.00

This employer is seeking a dedicated individual for a rewarding, permanent role within a fast-paced financial services customer support team. They are known for fostering a supportive environment and offering opportunities for career growth in the heart of Belfast.

The Role

  • Provide outstanding customer service as a first point of contact.
  • Educate customers on banking services and assist them in selecting the best options.
  • Accurately and compliantly complete processes to ensure a seamless customer experience.
  • Conduct financial reviews and provide accurate information to customers.
  • Manage workload effectively, balancing proactive and planned customer interactions.
  • Resolve complaints and errors efficiently to restore positive customer relationships.

What You'll Need

  • Proven experience in a customer service environment, with relationship management skills.
  • Excellent organizational and time management skills.
  • Strong communication skills, both verbal and written.
  • Proficiency in using technology, including Microsoft Office.
  • A customer-focused attitude and the ability to empathize.
  • Experience working within a regulatory environment is beneficial.

What's On Offer

  • A competitive annual salary of £27,976.00.
  • Opportunities for savings and discounts through employee benefits programs.
  • Access to wellbeing resources, including GP services, mental health support, and financial advice.
  • A supportive team environment with opportunities for recognition and growth.

Apply via Haystack today!

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