Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Belfast, United Kingdom | Hybrid | £27,976.00

We're hiring for a leading financial services organisation known for its commitment to customer satisfaction and employee development. This is a fantastic opportunity for individuals seeking a stable and rewarding career in a dynamic and supportive environment, offering excellent work-life balance.

The Role

• Provide outstanding customer service as a first point of contact, helping customers meet their financial goals.
• Educate customers on banking services and assist them in choosing the most suitable options.
• Accurately and compliantly complete processes and procedures, ensuring a seamless customer experience.
• Conduct financial reviews and provide accurate information for informed customer decisions.
• Manage diary and balance proactive conversations with planned customer meetings.
• Resolve complaints and errors efficiently to restore customer satisfaction.

What You'll Need

• Experience in a customer service environment with a focus on customer relationship management.
• Excellent organizational and time management skills.
• Strong communication skills, both verbal and written.
• Experience working within a regulatory environment is advantageous.
• Good technology skills, including proficiency with Microsoft Office.
• A proactive and solution-oriented mindset.

What's On Offer

• Annual salary of £27,976.00.
• Hybrid work model: 2 days in the office and 3 days remote after initial training.
• Comprehensive benefits package including discounts, wellbeing resources, and financial advice.
• Opportunities for professional development and career progression within a reputable organization.

Apply via Haystack today!