Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Belfast, United Kingdom | Hybrid | £27,976.00 We're hiring for a leading financial services organisation known for its commitment to customer satisfaction and employee development. This is a fantastic opportunity for individuals seeking a stable and rewarding career in a dynamic and supportive environment, offering excellent work-life balance. The Role • Provide outstanding customer service as a first point of contact, helping customers meet their financial goals. • Educate customers on banking services and assist them in choosing the most suitable options. • Accurately and compliantly complete processes and procedures, ensuring a seamless customer experience. • Conduct financial reviews and provide accurate information for informed customer decisions. • Manage diary and balance proactive conversations with planned customer meetings. • Resolve complaints and errors efficiently to restore customer satisfaction. What You'll Need • Experience in a customer service environment with a focus on customer relationship management. • Excellent organizational and time management skills. • Strong communication skills, both verbal and written. • Experience working within a regulatory environment is advantageous. • Good technology skills, including proficiency with Microsoft Office. • A proactive and solution-oriented mindset. What's On Offer • Annual salary of £27,976.00. • Hybrid work model: 2 days in the office and 3 days remote after initial training. • Comprehensive benefits package including discounts, wellbeing resources, and financial advice. • Opportunities for professional development and career progression within a reputable organization. Apply via Haystack today!