Customer Service Advisor

Customer Service Advisor | Newtownards, United Kingdom | On-site | £27,976.00

A globally recognised leader in customer experience management is seeking dedicated individuals to join their financial services contact centre team. This organisation is known for its supportive environment and fast-paced operations, offering a rewarding permanent role.

The Role

• Provide outstanding customer service as a first point of contact.
• Educate customers on various banking services and guide them to the right options.
• Accurately and compliantly complete processes while ensuring a positive customer experience.
• Resolve customer complaints and errors to restore satisfaction.
• Conduct financial reviews and provide accurate information for informed customer decisions.
• Manage diary and balance proactive conversations with planned customer meetings.

What You'll Need

• Experience in a customer service environment, with relationship management skills.
• Excellent organisational and time management abilities.
• Strong communication skills, both verbal and written.
• A background of working within a regulatory environment is preferred.
• Good technology skills, including the ability to use Microsoft Office.
• A customer-focused attitude with qualities like collaboration, emotional intelligence, and open-mindedness.

What's On Offer

• Annual salary of £27,976.00.
• A comprehensive benefits package including Perks at Work, Help@Hand (GP access, mental health support, financial advice), Cycle to Work Scheme, and more.
• Opportunities for growth and development within a supportive team.
• Training and Grad Bay provided to ensure success in the role.

Apply via Haystack today!