Customer Service Advisor

Customer Service Advisor | Newtownards, United Kingdom | On-site | £27,976.00 A globally recognised leader in customer experience management is seeking dedicated individuals to join their financial services contact centre team. This organisation is known for its supportive environment and fast-paced operations, offering a rewarding permanent role. The Role • Provide outstanding customer service as a first point of contact. • Educate customers on various banking services and guide them to the right options. • Accurately and compliantly complete processes while ensuring a positive customer experience. • Resolve customer complaints and errors to restore satisfaction. • Conduct financial reviews and provide accurate information for informed customer decisions. • Manage diary and balance proactive conversations with planned customer meetings. What You'll Need • Experience in a customer service environment, with relationship management skills. • Excellent organisational and time management abilities. • Strong communication skills, both verbal and written. • A background of working within a regulatory environment is preferred. • Good technology skills, including the ability to use Microsoft Office. • A customer-focused attitude with qualities like collaboration, emotional intelligence, and open-mindedness. What's On Offer • Annual salary of £27,976.00. • A comprehensive benefits package including Perks at Work, Help@Hand (GP access, mental health support, financial advice), Cycle to Work Scheme, and more. • Opportunities for growth and development within a supportive team. • Training and Grad Bay provided to ensure success in the role. Apply via Haystack today!