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Recently postedFull timeAutomotive

Customer Service Advisor

TeleperformanceNewtownards, Down🇬🇧United Kingdom

Why this role stands out

You will thrive in this rewarding role at Teleperformance, where you can leverage your expertise in a fast-paced automotive and financial services environment while enjoying a competitive salary of £27,976. This position offers an exceptional work-life balance through a flexible hybrid model in the heart of Belfast, allowing you to save on commuting costs and grow within a supportive, globally recognized team. Take the next step in your career and apply today to become a vital part of this dynamic and professional community.

Quick overview

Salary£26.2k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationNewtownards, Down, United Kingdom
Microsoft Office

Job description

Customer Service Advisor | Newtownards, United Kingdom | On-site | £27,976.00

A globally recognised leader in customer experience management is seeking dedicated individuals to join their financial services contact centre team. This organisation is known for its supportive environment and fast-paced operations, offering a rewarding permanent role.

The Role

  • Provide outstanding customer service as a first point of contact.
  • Educate customers on various banking services and guide them to the right options.
  • Accurately and compliantly complete processes while ensuring a positive customer experience.
  • Resolve customer complaints and errors to restore satisfaction.
  • Conduct financial reviews and provide accurate information for informed customer decisions.
  • Manage diary and balance proactive conversations with planned customer meetings.

What You'll Need

  • Experience in a customer service environment, with relationship management skills.
  • Excellent organisational and time management abilities.
  • Strong communication skills, both verbal and written.
  • A background of working within a regulatory environment is preferred.
  • Good technology skills, including the ability to use Microsoft Office.
  • A customer-focused attitude with qualities like collaboration, emotional intelligence, and open-mindedness.

What's On Offer

  • Annual salary of £27,976.00.
  • A comprehensive benefits package including Perks at Work, Help@Hand (GP access, mental health support, financial advice), Cycle to Work Scheme, and more.
  • Opportunities for growth and development within a supportive team.
  • Training and Grad Bay provided to ensure success in the role.

Apply via Haystack today!

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