Customer Service Advisor

Customer Service Advisor | Comber, United Kingdom | On-site | £27,976.00

This employer is a highly regarded organisation seeking a dedicated Customer Service Advisor. They offer a supportive and fast-paced environment, ideal for individuals looking to build a rewarding career in financial services. With a commitment to employee well-being and work-life balance, this role provides a fantastic opportunity to join a reputable company.

The Role

• Provide outstanding customer service as the first point of contact, supporting organisational goals.
• Educate customers on various banking services and guide them to the best options for their needs.
• Accurately and compliantly complete processes and procedures, ensuring a seamless customer experience.
• Proactively identify and address customer needs and resolve complaints or errors effectively.
• Conduct financial reviews to provide customers with accurate information for informed decision-making.
• Manage your diary and balance proactive conversations with planned customer meetings.

What You'll Need

• Proven experience in a customer service environment with strong relationship management skills.
• Excellent organizational and time management abilities to meet performance measures.
• Strong verbal and written communication skills.
• Experience working within a regulatory environment.
• Good technology skills, including proficiency with Microsoft Office.
• A customer-focused attitude with a desire to deliver exceptional service.

What's On Offer

• Competitive annual salary of £27,976.00.
• Access to a comprehensive benefits package including discounts, wellbeing resources, and financial advice.
• Opportunities for personal and professional development, including training and continuous learning.
• A supportive team environment with clear pathways for career progression.

Apply via Haystack today!