Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Lisburn, United Kingdom | On-site | £27,976.00

A leading global professional services firm is seeking dedicated individuals to join their customer service team. This employer is known for its supportive environment and commitment to helping clients with their financial needs.

The Role

• Provide outstanding customer service at the first point of contact, contributing to the organisation's goals.
• Educate and guide customers on banking services, helping them select the most suitable options.
• Accurately and compliantly execute processes and procedures to ensure a seamless customer experience.
• Conduct financial reviews and provide clear information, empowering customers to make informed decisions.
• Resolve complaints and errors efficiently to restore positive customer relationships.
• Maintain strong relationships with colleagues to support customers and understand wider business objectives.

What You'll Need

• Previous experience in a customer service environment with a focus on relationship management.
• Excellent organizational and time management skills to meet performance measures.
• Strong verbal and written communication skills.
• Proficiency in using technology, including Microsoft Office.
• A customer-focused attitude and the ability to empathize.
• Experience working within a regulatory environment is a plus.

What's On Offer

• A rewarding permanent role with a competitive annual salary.
• Opportunities for professional development and career progression.
• Access to a comprehensive benefits package including wellbeing resources and savings discounts.
• A supportive team environment that values collaboration and continuous improvement.

Apply via Haystack today!