Customer Service Advisor

Customer Service Advisor | Belfast, United Kingdom | On-site | £27,976.00 This employer is seeking a dedicated professional for a permanent role within a fast-paced customer service team, focusing on financial services. The position offers a supportive environment and the chance to make a real difference for customers. The Role • Provide outstanding customer service as a first point of contact. • Educate customers on banking services and guide them to the best options. • Accurately and compliantly complete processes and procedures. • Proactively identify and address customer needs to ensure positive outcomes. • Conduct financial reviews and provide accurate information for informed customer decisions. • Manage diary and balance proactive conversations with planned customer meetings. What You'll Need • Experience in a customer service environment with strong relationship management skills. • Excellent organisational and time management skills. • Strong communication skills, both verbal and written. • Background in a regulatory environment is preferred. • Good technology skills, including proficiency with Microsoft Office. • A customer-focused attitude with empathy and emotional intelligence. What's On Offer • A competitive annual salary of £27,976.00. • Hybrid working model (2 days in office after initial training). • Comprehensive benefits package including discounts, wellbeing resources, and professional development opportunities. • Opportunities for career progression within a large, established organisation. Apply via Haystack today!