Customer Service Advisor

Customer Service Advisor | Belfast, United Kingdom | On-site | £27,976.00

This employer is seeking a dedicated professional for a permanent role within a fast-paced customer service team, focusing on financial services. The position offers a supportive environment and the chance to make a real difference for customers.

The Role

• Provide outstanding customer service as a first point of contact.
• Educate customers on banking services and guide them to the best options.
• Accurately and compliantly complete processes and procedures.
• Proactively identify and address customer needs to ensure positive outcomes.
• Conduct financial reviews and provide accurate information for informed customer decisions.
• Manage diary and balance proactive conversations with planned customer meetings.

What You'll Need

• Experience in a customer service environment with strong relationship management skills.
• Excellent organisational and time management skills.
• Strong communication skills, both verbal and written.
• Background in a regulatory environment is preferred.
• Good technology skills, including proficiency with Microsoft Office.
• A customer-focused attitude with empathy and emotional intelligence.

What's On Offer

• A competitive annual salary of £27,976.00.
• Hybrid working model (2 days in office after initial training).
• Comprehensive benefits package including discounts, wellbeing resources, and professional development opportunities.
• Opportunities for career progression within a large, established organisation.

Apply via Haystack today!