Customer Service Advisor

Customer Service Advisor | Ballyclare, United Kingdom | On-site We are hiring on behalf of a leading customer experience management company that supports global brands. This is a fantastic opportunity to join a supportive team in a fast-paced financial services environment. The Role • Provide outstanding customer service as the first point of contact. • Educate customers on banking services and support their financial goals. • Accurately and compliantly complete processes and procedures. • Conduct financial reviews and provide customers with informed advice. • Manage your diary and balance proactive customer interactions with planned meetings. • Resolve complaints and errors efficiently to restore customer satisfaction. What You'll Need • Experience in a customer service environment. • Proven ability to manage customer relationships. • Excellent organizational and time management skills. • Strong verbal and written communication skills. • Proficiency with technology, including Microsoft Office. • A customer-focused attitude and an open mind. What's On Offer • Annual salary of £27,976.00. • Hybrid working model after initial training (2 days in the office, flexible thereafter). • Access to extensive employee benefits including wellbeing resources, financial advice, and discounts. • Opportunities for professional development and career progression. Apply via Haystack today!