Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Belfast, United Kingdom | On-site | £27,976.00 per year

We're hiring on behalf of a leading financial services provider seeking dedicated Customer Service Advisors to join their team in Belfast City Centre. This is a rewarding opportunity to build a career in a supportive and dynamic environment.

The Role

• Provide outstanding first-contact customer service, aligned with client goals.
• Educate customers on various banking methods and support their service choices.
• Ensure accurate and compliant completion of processes while delivering a seamless customer experience.
• Proactively resolve customer needs and address any identified gaps in service.
• Conduct financial reviews and provide accurate information to customers.
• Manage diary appointments and balance proactive customer interactions.

What You'll Need

• Experience in a customer service environment, with strong customer relationship management skills.
• Excellent organisational and time management abilities.
• Strong verbal and written communication skills.
• Good technology skills, including proficiency with Microsoft Office.
• A customer-focused attitude and ability to empathise.
• Experience working within a regulatory environment is advantageous.

What's On Offer

• A competitive annual salary of £27,976.00.
• Hybrid working model after initial office-based training.
• Comprehensive benefits package including savings discounts, wellbeing resources, and access to GP and financial advice.
• Opportunities for professional development and career progression.

Apply via Haystack today!