Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Belfast, United Kingdom | On-site | £27,976.00 per year We're hiring on behalf of a leading financial services provider seeking dedicated Customer Service Advisors to join their team in Belfast City Centre. This is a rewarding opportunity to build a career in a supportive and dynamic environment. The Role • Provide outstanding first-contact customer service, aligned with client goals. • Educate customers on various banking methods and support their service choices. • Ensure accurate and compliant completion of processes while delivering a seamless customer experience. • Proactively resolve customer needs and address any identified gaps in service. • Conduct financial reviews and provide accurate information to customers. • Manage diary appointments and balance proactive customer interactions. What You'll Need • Experience in a customer service environment, with strong customer relationship management skills. • Excellent organisational and time management abilities. • Strong verbal and written communication skills. • Good technology skills, including proficiency with Microsoft Office. • A customer-focused attitude and ability to empathise. • Experience working within a regulatory environment is advantageous. What's On Offer • A competitive annual salary of £27,976.00. • Hybrid working model after initial office-based training. • Comprehensive benefits package including savings discounts, wellbeing resources, and access to GP and financial advice. • Opportunities for professional development and career progression. Apply via Haystack today!