Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Belfast, United Kingdom | On-site | £27,976.00 This employer is hiring for a rewarding role within a dynamic financial services contact centre, offering a supportive team environment and excellent career prospects. They are committed to providing outstanding customer service and helping individuals achieve their financial goals through clear guidance and proactive support. The Role • Provide outstanding customer service as a first point of contact, aligned with organizational goals. • Educate customers on various banking services and assist them in selecting the most suitable options. • Ensure accurate and compliant completion of processes, delivering a seamless customer experience. • Address customer needs effectively, resolving issues and mitigating identified gaps to ensure positive outcomes. • Conduct financial reviews and provide accurate information to help customers make informed decisions. • Manage diary commitments and balance proactive customer engagement with planned meetings. What You'll Need • Proven experience in a customer service environment, with a focus on relationship management. • Excellent organizational and time management skills to meet performance measures. • Strong verbal and written communication skills. • Ability to adopt a customer-focused attitude and demonstrate empathy and emotional intelligence. • Experience working within a regulatory environment is beneficial. • Proficiency with technology, including Microsoft Office. What's On Offer • A competitive annual salary of £27,976.00. • Access to a comprehensive benefits package including savings discounts, wellbeing resources, and potential for financial and legal advice. • Opportunities for professional development and a supportive team environment. • A chance to join a well-regarded organisation with a commitment to employee experience. Apply via Haystack today!