Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Belfast, United Kingdom | On-site | £27,976.00

This employer is hiring for a rewarding role within a dynamic financial services contact centre, offering a supportive team environment and excellent career prospects. They are committed to providing outstanding customer service and helping individuals achieve their financial goals through clear guidance and proactive support.

The Role

• Provide outstanding customer service as a first point of contact, aligned with organizational goals.
• Educate customers on various banking services and assist them in selecting the most suitable options.
• Ensure accurate and compliant completion of processes, delivering a seamless customer experience.
• Address customer needs effectively, resolving issues and mitigating identified gaps to ensure positive outcomes.
• Conduct financial reviews and provide accurate information to help customers make informed decisions.
• Manage diary commitments and balance proactive customer engagement with planned meetings.

What You'll Need

• Proven experience in a customer service environment, with a focus on relationship management.
• Excellent organizational and time management skills to meet performance measures.
• Strong verbal and written communication skills.
• Ability to adopt a customer-focused attitude and demonstrate empathy and emotional intelligence.
• Experience working within a regulatory environment is beneficial.
• Proficiency with technology, including Microsoft Office.

What's On Offer

• A competitive annual salary of £27,976.00.
• Access to a comprehensive benefits package including savings discounts, wellbeing resources, and potential for financial and legal advice.
• Opportunities for professional development and a supportive team environment.
• A chance to join a well-regarded organisation with a commitment to employee experience.

Apply via Haystack today!