Complaint Specialist - Beeston

Complaint Specialist - Beeston, NG9 1LA

Complaint Specialist Location: Beeston, NG9 1LASalary Banding: 30,629 - 32,241 based on 37.5hr week Contract Type: PermHybrid working to be discussed at interview stage As a Specialist Complaint Handler here at MTVH, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory resolutions.You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey. You will build relationships with senior executives at MTVH, The Housing Ombudsman, MPs, Councillors and the MTVH Policy Team.What you'll need to succeedStrong knowledge and experience in resolving customer disputesEnsures that appropriate actions and remedies are taken internally to resolve escalated customers problems and concernsConfident at communicating with senior leaders and members of parliament where appropriateExceptional OrganisationExcellent communication and written skillsReport writing skills to ensure regular updates into senior executives on the progress of complaints, orders and improvementsInterview Diary Date: On or around week commencing 28th September TBA