Help Desk Technician

A growing organization in Phoenix, AZ is looking for a Help Desk Support Technician to join its internal IT team. This is a full-time, direct-hire, fully onsite opportunity supporting employees across multiple business locations. This person will provide Tier 1 technical support in a Microsoft environment, working with Microsoft 365, Active Directory, Windows 10/11, desktop hardware, peripherals, and proprietary business applications.

The company is in the middle of a major technology transformation as it brings more of its IT operations in-house and modernizes infrastructure across a growing number of locations. They have already invested more than $500,000 into infrastructure upgrades, including data center improvements, new fiber connections, and replacing legacy environments. This is a great opportunity for someone with a few years of IT support experience who wants to continue building their technical skill set, work alongside experienced infrastructure professionals, and eventually grow into Systems Administration or Infrastructure.

Required Skills & Experience

2-3 years of Help Desk, Desktop Support, or IT Support experience
Experience supporting Microsoft 365
Active Directory user administration, including password resets, account management, and account unlocks
Windows 10/11 troubleshooting experience
Experience troubleshooting laptops, desktops, and peripheral devices
Strong customer service and communication skills
Ability to prioritize and manage multiple support requests in a fast-paced environment

Desired Skills & Experience

CompTIA A+, Network+, or Security+ certification
Experience with NinjaOne or a similar ticketing platform
Basic networking knowledge
Experience supporting printers or production environments
Interest in continuing to grow within Infrastructure or Systems Administration

What You Will Be Doing

Tech Breakdown

70% Windows Desktop & Microsoft 365 Support
20% Active Directory & User Administration
10% Hardware Deployment & IT Projects

Daily Responsibilities

90% Hands-On Technical Support
10% Project Work & Team Collaboration

The Offer

$55,000 - $70,000 annual salary

You will receive the following benefits:

Medical, Dental, and Vision Insurance
401(k)
Two weeks of accrued PTO
Paid Holidays
Flexible scheduling when business needs allow
Career growth opportunities within the expanding IT organization

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.