Why This Role Stands Out
This Service Desk role at Indus River Technologies Inc. offers a fantastic opportunity to hone your IT support and customer service skills within a reputable company. You'll thrive here if you enjoy problem-solving and have a knack for delivering exceptional user experiences. Apply today to join their dynamic team!
Quick Overview
Job Description
Job Title: Service Desk Personnel (Onsite)
Location: 312 Rosa Parks Avenue, Suite 15, Nashville, Tennessee 37243
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
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