HelpDesk

Arch Systems, LLCUnited States🇺🇸United StatesPosted Oct 13, 2026

Why This Role Stands Out

This remote HelpDesk Specialist role offers significant opportunity to deepen your technical expertise while supporting critical U.S. Federal Government operations, making it ideal for experienced IT professionals with strong troubleshooting and customer service skills. You'll thrive in this position if you enjoy problem-solving and contributing to a vital mission from the flexibility of a remote setting.

Quick Overview

Seniority

Mid Senior

Work mode

Remote

Location

United States

Posted

23 hours ago

Help DeskTechnical SupportTicketing Systems

Job Description

Role: HelpDesk Support Specialist

Company: Arch Systems

Client: U.S. Federal Government

Location: Remote

Employment Type: Full-time

Experience Required: Minimum 5 Years

Job Summary

Arch Systems is seeking an experienced Help Desk Support Specialist to provide technical assistance, user administration, and troubleshooting support for yK1 and Mission Control applications in a U.S. Federal Government environment.

Key Responsibilities

Provide 8 hours of daily help desk and end-user technical support.

Manage, track, prioritize, and resolve support tickets.

Handle user account administration, access requests, and permissions.

Troubleshoot application, system, and user-related technical issues.

Escalate complex technical issues to appropriate support teams.

Follow up with users to ensure issue resolution and customer satisfaction.

Maintain accurate ticket records and support documentation.

Required Qualifications

Minimum 5 years of experience in IT Help Desk, Service Desk, or Technical Support.

Strong troubleshooting, incident management, and problem-solving skills.

Experience with ticketing systems and user access management.