Technology

Service Desk Personnel

nLeague ServicesNashville, TN🇺🇸United States

Why this role stands out

This role at nLeague Services offers an excellent opportunity to expand your IT support skills while working on critical projects for TN DOT. You'll thrive here if you possess strong customer service abilities and enjoy tackling diverse technical challenges, from printer administration to iOS and network troubleshooting. Apply now to join a dynamic team and gain valuable experience.

Quick overview

SeniorityMid Senior

Work modeOn Site

LocationNashville, TN, United States

Active DirectoryiOS

Job description

Job Id: 66463

Service Desk Personnel

Client: TN DOT
Location: On Site, 312 Rosa Parks Avenue, Suite 15, Nashville, Tennessee, 37243

Duration: 12+ Months

Job Description:

IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment