Why This Role Stands Out
This role at nLeague Services offers an excellent opportunity to expand your IT support skills while working on critical projects for TN DOT. You'll thrive here if you possess strong customer service abilities and enjoy tackling diverse technical challenges, from printer administration to iOS and network troubleshooting. Apply now to join a dynamic team and gain valuable experience.
Quick Overview
Job Description
Job Id: 66463
Service Desk Personnel
Client: TN DOT
Location: On Site, 312 Rosa Parks Avenue, Suite 15, Nashville, Tennessee, 37243
Duration: 12+ Months
Job Description:
- IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues - Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
- Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- MSRA
- RDP
- TEAMs
- Webex
- Hardware Deployment
- ServiceNow
- Ticket management
- Ticket assignment
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