Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced healthcare environment in Bridgewater, New Jersey. This Long-term Contract position focuses on delivering reliable technical assistance, resolving day-to-day hardware and software issues, and ensuring employees can work efficiently across Microsoft-based systems. The ideal candidate brings a strong customer-service mindset, practical troubleshooting ability, and hands-on experience supporting Windows environments and directory-based user administration.

Responsibilities

Provide front-line technical support for desktop, laptop, and workstation issues reported by employees across the organization. Diagnose and resolve problems related to Microsoft Windows operating systems, user access, and common business applications in a timely manner. Manage service desk requests by documenting incidents, prioritizing work, and following through to resolution with clear user communication. Support account-related tasks within Active Directory, including user access updates, password assistance, and basic administrative maintenance.

Troubleshoot hardware, software, and peripheral issues to minimize downtime and restore normal operations quickly. Escalate complex incidents when needed and collaborate with other IT team members to ensure effective problem resolution. Maintain accurate records of support activity, recurring issues, and applied fixes to improve service consistency. Assist with setup, configuration, and ongoing support of Windows 10 devices for new and existing users. Requirements
Experience providing help desk or desktop support in a structured work environment.

Working knowledge of Active Directory for user and access support tasks. Hands-on experience supporting Microsoft Windows 10 and other Microsoft Windows environments. Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues. Familiarity with handling and updating service desk tickets in an organized support workflow. Strong communication skills with the ability to assist users clearly and professionally. Ability to manage multiple support requests while maintaining attention to detail and service quality. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.

By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.