Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to support end users in Somerset, New Jersey within the health pharm/biotech industry. This Long-term Contract position is ideal for someone who enjoys resolving technical issues, delivering dependable customer support, and working across desktop, mobile, and software environments. The role focuses on maintaining day-to-day IT operations, assisting users with hardware and application needs, and ensuring a smooth support experience through clear communication and timely follow-up.

Responsibilities

Provide front-line technical assistance for desktop, laptop, and peripheral issues, resolving incidents efficiently while maintaining a high level of customer care. Troubleshoot operating system, software, and basic hardware problems across Microsoft Windows environments to restore user productivity as quickly as possible. Support installation, setup, removal, and configuration of computer equipment and business applications in accordance with company standards.

Assist users with service desk requests by documenting issues accurately, updating ticket status, and ensuring proper resolution or escalation. Offer guidance for mobile device connectivity and Bluetooth-related issues, including support for Android and iOS platforms when needed. Perform account-related support activities in environments that use Active Directory, including basic access and user assistance tasks. Apply foundational networking knowledge to identify connectivity issues and coordinate with other IT teams when broader support is required.

Manage multiple support priorities in a fast-moving setting while communicating clearly with users and stakeholders throughout the resolution process. Requirements
Technical training, hands-on experience, or equivalent knowledge related to desktop support and fitting software assistance. Familiarity with supporting Bluetooth functionality and mobile devices, with preference for experience across both Android and iOS. Proven ability to configure, install, remove, and troubleshoot both hardware and software components on end-user systems.

Strong customer service approach with a consistent focus on responsiveness, service quality, and user satisfaction. Working knowledge of Microsoft Office and common Microsoft Windows desktop environments, including Windows 10. Clear verbal and written communication skills with the ability to explain technical information in a detail-focused manner. Basic understanding of networking concepts and practical troubleshooting methods for common connectivity issues. Ability to stay organized, handle competing tasks, and work effectively in a high-volume support environment.

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