Desktop Support Analyst

Description
We are looking for a Desktop Support Analyst to deliver hands-on technical assistance at a manufacturing site in Louisville, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who enjoys working directly with employees, resolving everyday technology issues, and serving as the primary onsite IT contact while partnering with a broader support team. The role supports office and plant users across a largely Windows-based environment and requires a practical, service-oriented approach to equipment setup, troubleshooting, and user guidance.

Responsibilities

Provide in-person desktop and help desk support for office staff, corporate users, and plant personnel, handling a wide range of first- and second-level technical issues. Diagnose and resolve problems involving Windows systems, software, hardware components, printers, peripheral devices, and routine connectivity concerns. Support manufacturing-related printing equipment, including Zebra label printers and multifunction or network printers, by addressing setup, connection, and basic performance issues.

Prepare, image, configure, and deploy desktops and laptops for new employees and replacement needs, including domain setup and application installation. Maintain user accounts through Active Directory by updating account details, resetting passwords, and adjusting security group access as needed. Investigate basic network and access issues, resolve straightforward problems when possible, and route advanced matters to the appropriate infrastructure or networking teams.

Record, track, and update incidents in the ticketing system to ensure clear documentation, timely follow-up, and proper escalation. Assist users in a primarily Windows environment while also providing limited support for macOS devices and legacy platform access issues such as AS400 credential support. Work with internal IT partners and external vendors to coordinate solutions for hardware, software, and service-related problems. Travel occasionally to other company locations for training, onsite support coverage, or device-related assistance when needed.

Requirements
Experience delivering Level I and Level II desktop or help desk support in a business environment. Strong troubleshooting skills with Windows 10 and related desktop hardware, software, and peripheral devices. Hands-on ability to administer Active Directory, including user account updates, password resets, and group membership changes. Working knowledge of Microsoft 365 administration and end-user support. Experience imaging, configuring, and deploying desktops or laptops using standard deployment processes such as PXE or similar tools.

Familiarity with troubleshooting label printers, network printers, and multifunction print devices. Basic understanding of network connectivity troubleshooting and when to escalate more complex technical issues. Ability to manage support requests through a ticketing system while providing clear, patient, and attentive service to users with varied technical skill levels. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

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