Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Los Angeles, California. This is a Contract position focused on resolving day-to-day hardware, software, and access-related issues across Microsoft Windows environments. The ideal candidate brings a practical support mindset, communicates clearly with users, and can manage service requests efficiently while maintaining a high level of customer service.

Responsibilities

Deliver front-line desktop and help desk support by diagnosing and resolving technical issues for employees in a timely manner. Respond to and track service desk tickets, ensuring requests are documented accurately and addressed according to priority. Support Microsoft Windows 10 systems, including user setup, configuration, troubleshooting, and general maintenance. Administer routine Active Directory tasks such as account provisioning, password resets, permission updates, and user access support.

Investigate common hardware, software, and connectivity problems and escalate more complex incidents when needed. Assist with workstation deployments, device replacements, and basic system updates to keep user equipment operational. Provide clear guidance to end users on technical issues, recommended solutions, and best practices for everyday system use. Requirements
Experience providing desktop or help desk support in a detail-focused IT environment. Working knowledge of Active Directory for user account and access administration.

Hands-on experience supporting Microsoft Windows and Windows 10 operating systems. Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues. Familiarity with handling and updating service desk tickets in a structured support process. Strong communication skills with the ability to assist users clearly and effectively. Ability to manage multiple support requests while maintaining attention to detail and service quality. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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