Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and on-site systems in Los Angeles, California. This Long-term Contract position is ideal for someone who combines strong desktop support experience with a solid understanding of networking, endpoint management, and point-of-sale environments. The role will focus on resolving daily technical issues, supporting retail-related hardware and software, and helping maintain reliable IT operations across user devices and infrastructure.

Responsibilities:
Deliver front-line and desktop support for hardware, software, and connectivity issues affecting end users and business operations.
Troubleshoot and resolve incidents involving Windows 10 devices, Microsoft environments, and standard workplace applications.
Manage and update service requests, incidents, and resolutions within ServiceNow to ensure accurate tracking and timely follow-up.
Support point-of-sale systems, including Brink-related environments, Ingenico payment devices, and other store technology components.
Administer endpoint configuration and device management tasks through Intune and assist with user access support in Entra ID and Active Directory.
Provide remote assistance using tools such as LogMeIn and coordinate with users to restore functionality as efficiently as possible.
Assist with network-related troubleshooting involving Meraki solutions, Cisco access points, switches, and related infrastructure components.
Contribute to automation-focused support activities that improve repeatable processes and reduce manual effort in day-to-day operations.
Support technical changes or platform updates, including work connected to Entra ID-related transition activities when assigned.

Requirements

Hands-on experience in help desk or desktop support roles within a Windows-based enterprise environment.
Strong working knowledge of ServiceNow or a similar IT service management platform for ticket handling and documentation.
Experience supporting Microsoft Windows 10, basic user account administration, and everyday troubleshooting for desktops and peripherals.
Practical expertise with Meraki technology or Cisco/Meraki certification, including support for access points and network switches.
Familiarity with Intune for device management and Microsoft Entra ID and Active Directory for identity and access support.
Experience working with point-of-sale systems and payment hardware, including card readers and retail support equipment.
Ability to diagnose issues methodically, communicate clearly with users, and manage multiple support tasks in a fast-paced setting.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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