Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for both IT and operational technology environments in Wilmington, California. This contract position is ideal for someone who enjoys solving end-user issues onsite, maintaining reliable workstation performance, and supporting day-to-day business operations in a logistics setting. The role will work across common enterprise tools and endpoint technologies while delivering responsive service and practical solutions.

Responsibilities

Deliver onsite desktop and help desk support for employees, resolving hardware, software, and access-related issues in a timely manner. Troubleshoot Windows-based devices and user environments to restore productivity and maintain stable day-to-day operations. Support both IT and operational technology equipment, helping ensure systems used across the facility remain functional and dependable. Manage and update service requests through the ticketing system, documenting issues clearly and tracking progress through resolution.

Configure, deploy, and maintain Dell computers and related peripherals for new and existing users. Administer user accounts, permissions, and basic access support within Active Directory and associated endpoint management tools. Provide support for Google Workspace applications and assist users with common collaboration, email, and productivity issues. Use Intune and other management platforms to assist with device setup, policy application, and endpoint support activities.

Requirements

Experience providing onsite help desk or desktop support in a detail-oriented environment.
Working knowledge of Windows 10 and general Microsoft desktop operating systems.
Familiarity with Active Directory for user account maintenance, password resets, and access support.
Ability to perform basic troubleshooting across hardware, software, printers, and end-user devices.
Experience working with service desk tickets and maintaining accurate support documentation.
Hands-on exposure to Dell hardware and standard desktop deployment or support practices.
Familiarity with Google Apps or Google Workspace in an end-user support capacity.
Ability to support both IT and operational technology environments within a fast-paced logistics setting.

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