Help Desk Technician || Honolulu, HI ||

Role: Help Desk Technician

Work location: Honolulu, HI

Salary: $39.27 per hour

Sign on bonus amount, paid out after 90 days of successful completion on the job: $5,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Responsibilities

Night-shift hours: 2:00a.m. - 10:00a.m.

Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.

Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.

Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.

Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.

Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.

This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.

Qualifications

TS clearance required, with the ability to obtain SCI.

Minimum High School Diploma/GED.

CompTIA Security+ certification.

Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).

At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.

Basic level skills in system administration and active directory.

The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.

Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.

Desired Qualifications:

Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.

A+ or Network+ certification.