Desktop Support Analyst

Description
We are looking for a Desktop Support Analyst to join an onsite team in Clarksville, Tennessee for a Contract assignment supporting a large-scale device rollout in a manufacturing setting. This position is centered on preparing, deploying, and supporting Windows-based laptops and desktops while helping employees transition to new equipment with minimal disruption. The ideal candidate is practical, user-focused, and confident resolving common technical issues in the field while following established procedures and site safety expectations.

Responsibilities

Prepare Windows laptops and desktop systems for deployment by imaging, configuring settings, and validating device readiness before distribution. Deliver new hardware to end users, replace existing equipment, and guide employees through initial setup activities to ensure a smooth transition. Provide hands-on support for Microsoft 365 tools, including Outlook, Teams, OneDrive, and related productivity applications during device rollout. Install required business software and resolve issues involving application setup, device imaging, and workstation configuration.

Rebuild and ready returned equipment for future use by re-imaging devices, checking functionality, and updating deployment status records. Coordinate deployment schedules with users and internal contacts to manage device swaps efficiently and maintain project momentum. Assist with basic OneDrive file access concerns and support user-facing migration tasks tied to workstation deployment activities. Record completed work, update asset tracking information, and maintain accurate documentation throughout the deployment lifecycle.

Follow site-specific safety rules, security procedures, and deployment standards while escalating more advanced technical problems when appropriate. Requirements
Prior experience supporting PC refreshes, desktop deployments, or end-user migration projects in a structured work environment. Strong working knowledge of Windows 10 and Windows 11, including troubleshooting common workstation issues. Familiarity with Microsoft 365 applications and the ability to assist users with standard setup and support needs.

Experience installing, configuring, and validating business software on desktop or laptop hardware. Ability to communicate clearly with end users and provide dependable customer support in an onsite setting. Comfort working independently, following documented procedures, and adapting to shifting project priorities. Dependable reliability, including consistent attendance and adherence to workplace expectations and safety requirements. Exposure to tools or environments such as Microsoft Intune, Autopilot, Active Directory, or Azure AD is preferred. Technology Doesn't Change the World, People Do.

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