Intake Specialist

RESPONSIBILITIES

Kforce has a client that is seeking an Intake Specialist in Irving, TX.

Summary

The Intake Specialist is responsible for handling a high volume of inbound calls, gathering and documenting information accurately, and completing administrative tasks according to established processes and procedures.
This is a fast-paced, process-driven role that requires strong communication skills, attention to detail, and the ability to efficiently move between phone calls, data entry, documentation, and follow-up activities.

Key Responsibilities

• Handle a high volume of inbound calls in a professional and customer-focused manner
• Gather required information from callers and accurately document details within internal systems
• Complete intake requests according to established procedures, workflows, and service expectations
• Review information for accuracy and completeness before submitting or advancing requests
• Perform administrative and data entry tasks associated with the intake process
• Maintain detailed and accurate records of calls, requests, and follow-up activities
• Ask appropriate questions to obtain missing information and clarify caller needs
• Route inquiries or requests to the appropriate team when additional assistance is required
• Manage multiple tasks while maintaining accuracy and meeting productivity expectations
• Follow established scripts, processes, documentation requirements, and quality standards
• Maintain professionalism and confidentiality when handling sensitive information
• Complete assigned tasks and follow-up activities within established timeframes
• Collaborate with team members and supervisors to address issues or exceptions

REQUIREMENTS:

• Previous high-volume call center experience required
• Previous intake, customer service, administrative support, or similar processing experience strongly preferred
• Experience working in a structured, process-driven environment
• Strong data entry and computer skills
• Excellent attention to detail and organizational skills
• Strong verbal and written communication skills
• Ability to communicate professionally with a variety of callers
• Ability to follow defined procedures and complete tasks accurately
• Comfortable managing a high volume of calls and administrative work throughout the day
• Ability to multitask across phone, computer, and documentation activities
• Dependable and able to work effectively in a fast-paced environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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