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Centralized Scheduling Representative

Ohio ENT & Allergy PhysiciansColumbus, Ohio🇺🇸United States

Why this role stands out

This hybrid role offers a fantastic opportunity to develop your patient care and administrative skills within a reputable healthcare organization, with a Monday-Friday schedule providing excellent work-life balance. You'll thrive here if you're a motivated individual passionate about creating positive patient experiences and ensuring smooth operations. Apply today to join a supportive team and take advantage of competitive compensation and benefits.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationColumbus, Ohio, United States
Microsoft Office

Job description

Description:

We are looking for an enthusiastic and professional Centralized Scheduling Representative to join our growing team. As a Centralized Scheduling Representative, you will be the primary point of contact for our patients and will play a key role in creating a positive experience for them. You will be responsible for greeting patients, routing calls, scheduling appointments, processing consults, registering and scheduling patients.

Essential Functions:

  • Greet patients over the phone in a professional and friendly manner.
  • Register new patients and update established patient demographics.
  • Schedule patient appointments for consultations, medical procedures and follow-up visits.
  • Accurately enter all insurance information
  • Process incoming consultation requests and return statuses to the requesting physician office.
  • Indexing of consultation requests and external office records
  • Initiate the process of obtaining an HMO authorizations
  • Handle patient concerns and complaints in a professional and courteous manner
  • Follow all policies and protocols of the Central Scheduling Manager.

If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to apply for the Centralized Scheduling Representative position. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization.

Looking for a better work/life balance? Our career opportunities have Monday-Fridays work schedules.

Competitive Pay & Benefits: Med/Dental/Vision, Paid Personal Time, Paid Holidays, 401K, Paid STD/LTD/Life


PM20

Requirements:
  • Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable.
  • Excellent oral and written communication skills required.
  • Knowledge of GE-athenaPractice management software beneficial but not required.
  • Knowledge of Microsoft Office software beneficial but not required.
  • Ability to operate a computer and basic office equipment required.
  • Ability to operate a multi-line telephone system.
  • Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers.
  • Must be well organized and detail oriented.

Work hours: Full Time Monday-Friday 7:30am-4:30pm with occasional overtime


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