Operations / IT Business Coordinator

Job Description Job Description

Position Summary

The Operations / IT Business Coordinator serves as a critical liaison between business stakeholders and IT teams, translating operational needs into technical requirements and driving system enhancements that improve efficiency, accuracy, and performance. This role leverages strong process improvement expertise, systems knowledge, and data-driven decision-making to support enterprise applications, reporting, and operational technologies.

Responsibilities

• Partner with business stakeholders to gather, analyze, and document business requirements, functional specifications, and process flows for IT systems and applications.
• Analyze current-state processes and systems to identify gaps, inefficiencies, and opportunities for automation or optimization.
• Support the implementation, testing, and optimization of enterprise systems such as WMS, ERP, inventory management, labor management, and reporting platforms.
• Translate business needs into clear technical requirements and collaborate with developers, system integrators, and IT support teams to deliver solutions.
• Lead or support system testing (UAT), validation, and deployment activities to ensure solutions meet business objectives.
• Develop and maintain KPIs, dashboards, and operational reports to track performance, accuracy, and productivity.
• Provide ongoing system support, troubleshooting, and continuous improvement recommendations post-implementation.
• Create and maintain standard operating procedures (SOPs), process documentation, and training materials for new systems and enhancements.
• Assist with change management, training, and adoption of new technologies across cross-functional teams.
• Ensure compliance with internal controls, audit requirements, and data integrity standards.

Qualifications

• Bachelor's degree in engineering technology, Information Systems, Business, Supply Chain or a related field preferred.
• Experience in business process analysis, continuous improvement, and system implementation support.
• Hands-on experience working with enterprise systems such as WMS, inventory management systems, and labor management tools.
• Strong analytical skills with the ability to interpret data, generate reports, and drive actionable insights.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools.
• Experience working with or supporting systems such as AS400, Kronos, ADP, or similar platforms.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting startup environments or system rollouts.
• Background in process re-engineering, Lean, or continuous improvement methodologies.
• Experience with data reporting tools (e.g., Tableau or similar).
• Familiarity with audit environments and compliance standards.

Core Competencies

• Business & Systems Analysis
• Requirements Gathering & Documentation
• Process Mapping & Optimization
• Data Analysis & Reporting
• Stakeholder Management
• User Acceptance Testing (UAT)
• Continuous Improvement
• Change Management

Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status