Sprinklr Platform Administrator

Location: Hanover, NJ
Employment Type: Contract
Work Arrangement: Onsite
Duration: 6 Months

Position Overview

We are seeking an experienced Sprinklr Platform Administrator to manage, configure, and optimize the Sprinklr platform to support business operations across social media management, customer care, and customer engagement functions.

The ideal candidate will have experience in platform administration, user access management, workflow configuration, reporting, dashboards, and platform governance. The role requires close collaboration with business stakeholders to deliver scalable solutions, maintain platform performance, and ensure compliance with organizational security and privacy standards.

Primary Skills

Sprinklr Platform Administration
Sprinklr Configuration
User Access Management
Workflow Management
Dashboard Administration
Platform Governance

Secondary Skills

Roles and Permissions Management
Automation Rules
Social Media Management
Customer Care Management
Customer Engagement
Reporting and Analytics
KPI Monitoring
Platform Performance Monitoring
Incident Management
Troubleshooting
Business Requirements Gathering
Platform Optimization
User Training
Technical Documentation
Security and Compliance
Data Privacy
Sprinklr Support Coordination

Key Responsibilities

• Administer and configure the Sprinklr platform, including user access, roles, permissions, workflows, dashboards, and automation rules.

• Collaborate with business stakeholders to gather requirements and implement scalable Sprinklr solutions.

• Support Sprinklr capabilities across social media, customer care, and customer engagement functions.

• Monitor platform performance, troubleshoot technical issues, and manage incidents to ensure optimal system availability.

• Coordinate with Sprinklr support teams to resolve platform-related issues.

• Develop and maintain reports, dashboards, and analytics to monitor key performance indicators (KPIs).

• Track platform adoption and provide actionable business insights through reporting and analytics.

• Establish and maintain platform governance, documentation, and administrative procedures.

• Conduct user training and provide ongoing platform support.

• Ensure compliance with organizational security, privacy, and operational standards.

Required Qualifications

• Experience administering and configuring the Sprinklr platform.

• Knowledge of Sprinklr user management, roles, permissions, and access controls.

• Experience configuring workflows, dashboards, and automation rules.

• Understanding of social media management and customer engagement platforms.

• Experience developing reports and dashboards for business performance monitoring.

• Ability to monitor platform performance and troubleshoot technical issues.

• Experience with incident management and platform support coordination.

• Understanding of platform governance, security, and privacy standards.

• Strong business stakeholder collaboration and requirements-gathering skills.

• Experience preparing technical documentation and conducting user training.

Preferred Qualifications

• Experience supporting enterprise Sprinklr implementations.

• Exposure to customer care and social media engagement operations.

• Experience with platform adoption metrics and KPI reporting.