Business Analyst

Job Responsibilities

• Collaborate with business stakeholders, Product Teams, IT, vendors, and implementation partners to deliver enterprise technology solutions.
• Facilitate discovery sessions, workshops, and stakeholder meetings to gather business objectives and requirements.
• Perform business analysis including current-state assessments, future-state design, gap analysis, process optimization, and workflow documentation.
• Translate business needs into Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, process flows, data mappings, and integration specifications.
• Manage and refine product backlogs in JIRA, ensuring traceability and alignment with business priorities.
• Coordinate product delivery by managing priorities, dependencies, risks, milestones, and cross-functional workstreams.
• Support development teams throughout the SDLC by clarifying requirements, validating solutions, and ensuring business readiness.
• Analyze enterprise system integrations involving REST APIs, SOAP web services, SFTP, middleware, and batch interfaces.
• Partner with architects and engineers to support scalable application design, integrations, and security alignment.
• Create process flows, system diagrams, and solution documentation using Visio, Miro, or Lucidchart.
• Participate in Agile ceremonies including backlog refinement, sprint planning, demos, retrospectives, and release planning.
• Coordinate SIT and UAT activities, including test planning, test case development, defect management, and business acceptance.
• Perform SQL-based data analysis, validation, troubleshooting, and root cause analysis.
• Coordinate with vendors by tracking deliverables, reviewing documentation, and managing action items.
• Prepare project documentation, executive summaries, status reports, meeting materials, and decision logs.
• Identify project risks, dependencies, blockers, and recommend process improvements.

Job Requirements

Business Analysis

• Strong experience in Business Analysis, Technical Business Analysis, Product Analysis, or Product Delivery.
• Experience creating Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, current/future state process flows, data mapping documentation, and integration requirements.

Agile & SDLC

• Strong understanding of the Software Development Life Cycle (SDLC).
• Experience working in Agile environments.
• Hands-on experience with JIRA, Azure DevOps Boards, and Confluence.

Technical & Integration

• Experience analyzing enterprise integrations including REST APIs, SOAP web services, SFTP, middleware integrations, and batch interfaces.

Data & Database

• SQL for data analysis and validation.
• Oracle database knowledge.
• Understanding of ETL concepts and data migration.
• Experience with root cause analysis and troubleshooting.

Security

• Understanding of Microsoft Entra ID (Azure AD), SAML Single Sign-On (SSO), Identity and Access Management (IAM), and role-based security.

Documentation & Communication

• Strong documentation, analytical, presentation, and stakeholder communication skills.
• Ability to collaborate effectively with business users, technical teams, vendors, and leadership.

Qualifications

Required

• Experience as a Business Analyst, Technical Business Analyst, Product Analyst, or Product Delivery Consultant.
• Strong experience gathering and documenting business and functional requirements.
• Experience supporting Agile software development and enterprise application implementations.
• Proficiency with JIRA, Azure DevOps, and Confluence.
• Experience with SQL, Oracle databases, and data validation.
• Knowledge of enterprise integrations, APIs, and data migration concepts.
• Excellent analytical, problem-solving, communication, and organizational skills.

Preferred

• Microsoft Power Platform (Power Apps), SharePoint, .NET/C#, and Azure Services.
• Enterprise Content Management platforms (OpenText eDOCS, DocuWare).
• Experience with Risk, Claims, Legal, Compliance, or Safety systems.
• Origami Risk, TPA integrations, and Workers'' Compensation processes.
• Salesforce and ServiceNow.
• Power BI and Tableau.
• Mainframe modernization and COBOL applications.
• DevOps concepts and tools including Git, Jenkins, Azure DevOps Pipelines, and CI/CD.