Senior Business Analyst (with Housing Experience)

Key Responsibilities

• Serve as the company''s subject matter authority on affordable housing, supportive housing, and homeless placement processes.
• Advise on program rules, regulatory compliance, and interagency referral procedures to ensure system accuracy.
• Translate housing program workflows into business requirements and user stories for the IT team.
• Partner with project managers, business analysts, and developers to validate functional design and implementation.
• Provide expertise on tenant eligibility, unit assignment, referral prioritization, leasing workflows, and re-rental processes.
• Ensure housing policy and programmatic nuances are represented correctly in system integrations with external partners (e.g., HRA, DHS, Housing Connect).
• Review test cases, system prototypes, and final deliverables to confirm alignment with housing program needs.
• Act as liaison with the company''s program staff and external agency stakeholders to support smooth adoption of the system.

Qualifications

• Extensive knowledge of NYC affordable housing and supportive housing programs, including referral and placement processes.
• Minimum of 5–7 years’ experience in housing policy, homeless services, or affordable housing program administration.
• Demonstrated experience working with case management or housing placement systems is preferred.
• Strong ability to interpret and apply regulatory requirements in operational and technical contexts.
• Excellent communication skills to collaborate with program staff, IT teams, and external partners.
• Prior experience advising on business requirements for technology projects in a government or non-profit setting a plus.
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Skills & Competencies

• Policy & Regulatory Expertise: Deep understanding of housing regulations, tenant eligibility, and interagency placement workflows.
• Analytical Thinking: Ability to assess current practices and translate them into system requirements.
• Communication & Collaboration: Strong facilitation skills with both technical and non-technical stakeholders.
• Problem-Solving: Skilled in identifying process gaps and recommending practical solutions.
• Detail Orientation: Ensures housing-specific nuances are fully incorporated into the system design.