Salesforce Technical Business Analyst

Job#: 3042742

Job Description:
Salesforce Technical Business Analyst

Location: Hartford, Connecticut (Remote)

Role Overview

We are seeking a Salesforce Technical Business Analyst for a fast-paced project involving a recently launched claims inventory management application. This role requires a technically proficient analyst who can translate complex healthcare business requirements into scalable Salesforce Health Cloud and integration solutions. The ideal candidate will be a strong communicator capable of working effectively across business, product, architecture, and engineering teams with minimal on-the-job training.

Key Responsibilities

• Elicit, analyze, and document business, functional, technical, and integration requirements.
• Translate business needs into Epics, User Stories, Acceptance Criteria, process flows, and data mapping specifications.
• Write user stories, gather requirements, and handle daily change requests from the business.
• Define integration requirements between source systems, microservices, APIs, and Salesforce.
• Partner with Product Owners, Architects, Developers, and QA teams to validate solution designs and ensure delivery alignment.
• Support System Integration Testing (SIT) and User Acceptance Testing (UAT), defect triage, requirements traceability, and release readiness activities.
• Facilitate stakeholder workshops and drive consensus across business and technology teams.
• Support the Product Owner and potentially conduct product demonstrations.

Required Qualifications

Experience:

• 6+ years of experience as a Salesforce Business Analyst or Technical Business Analyst.
• Technical business analyst experience, including understanding data mapping and querying databases for microservices.
• Experience gathering and documenting requirements for Salesforce Health Cloud, APIs, microservices, and enterprise integrations.
• Experience with data mapping, transformation rules, business rules, and end-to-end process design.
• Healthcare payer experience supporting Commercial, Medicare, and/or Medicaid business processes, including claims or case management.

Technical Skills:

• Salesforce Health Cloud experience is required.
• Working knowledge of REST APIs, microservices, and modern cloud architectures.
• Understanding of Salesforce data models, workflow automation, and case management.
• Ability to create process flows, user stories, and integration requirements.

Preferred Qualifications

• Salesforce Business Analyst, Administrator, or Health Cloud certification.
• Experience with Salesforce Data Cloud.
• Experience supporting healthcare claims workflows, workflow orchestration, or inventory management.
• Experience working in Agile/Scrum or SAFe environments.
• Aspiration to grow into a Product Owner role.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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