Salesforce Business Analyst

Responsibilities

• Lead requirements discovery sessions with business users, technical teams, and stakeholders.
• Document current-state and future-state business processes for permitting, licensing, application intake, review workflows, approvals, document generation, payments, and reporting.
• Translate business requirements into clear user stories, acceptance criteria, process flows, data mappings, and functional specifications.
• Support configuration design for Salesforce Solutions, Experience Cloud, OmniStudio, Flow, and related Salesforce capabilities.
• Work closely with solution architects, developers, QA, and project managers to ensure requirements are understood and delivered accurately.
• Facilitate backlog grooming, sprint planning, requirement clarification, UAT planning, and defect triage.
• Support data migration and integration discussions, including mapping business data from legacy systems to Salesforce and external systems.
• Help define role-based access needs for internal users, external applicants, consultants, reviewers, and administrators.
• Create and maintain documentation, including business process maps, requirements traceability, test scenarios, training inputs, and user guides.
• Assist with stakeholder communication, change impact assessment, and user adoption activities.

Required Qualifications

• 7+ years of experience as a Business Analyst on enterprise IT or CRM implementation projects.
• 4+ years of hands-on experience supporting Salesforce implementation projects.
• Experience with Salesforce Service Cloud, Experience Cloud, Public Sector Solutions, or OmniStudio.
• Strong ability to translate business needs into Salesforce user stories, acceptance criteria, and functional requirements.

 

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).