1st Line Support Engineer

An excellent opportunity has arisen for a strong 1st Line Support Engineer to join a growing IT support team based in Dartford.

The ideal candidate will have a minimum of 3 years experience within a 1st line/Service desk support environment and be confident dealing directly with users, troubleshooting issues and providing excellent customer service. Experience working within an MSP environment is desirable but not essential.

The 1st Line Support Engineer will be the first point of contact for a range of IT issues, providing support via telephone, email, Teams and remote support. Responsibilities will include managing tickets through an ITSM platform (Halo), troubleshooting hardware, software, Microsoft 365, Windows, connectivity and basic network/Wi-Fi issues, as well as supporting Outlook, Teams and SharePoint. You'll also assist with user onboarding/offboarding, laptop and equipment setup, account and access issues, and ensure tickets are accurately updated and progressed.

To be considered you will need to be a confident communicator who can explain technical issues clearly to non-technical users, manage your own workload and know when to escalate more complex issues to 2nd line/specialist teams.

The role is to be based on site in Dartford although, there will be occasional travel to client sites, so a full UK driving licence and your own vehicle are essential.

A DBS check will be carried out as part of the recruitment process.

Duration: Permanent
Salary: Circa £30,000 + Benefits
Location: Dartford, on site