Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Itasca, Illinois in a contract capacity with the potential to become permanent. This onsite position offers the opportunity to build a strong understanding of day-to-day IT operations while supporting employees with desktop, hardware, and connectivity needs. The role is well suited for someone who combines a service-focused approach with solid technical fundamentals and a strong ability to stay organized in a fast-paced environment.

Responsibilities

Prepare and configure computers for deployment, including imaging devices, completing workstation setup, and confirming equipment is ready for end users. Maintain accurate inventory records by tracking hardware assignments, updates, and asset status throughout the support lifecycle. Provide frontline technical assistance for employees by diagnosing and resolving issues related to Windows systems, passwords, peripherals, and general desktop functionality.

Support users working within Microsoft 365 by addressing access concerns, account issues, and common productivity tool problems. Assist with Active Directory tasks such as user account support, password resets, and basic permissions-related troubleshooting. Investigate and resolve service desk tickets in a timely manner while keeping users informed and documenting solutions clearly. Troubleshoot hardware, software, and network connectivity problems to minimize downtime and restore normal operations quickly.

Transition from deployment-focused work into broader help desk support after gaining familiarity with internal IT processes and user needs. Requirements
Bachelor's or associate degree is required. Previous internship experience or 1-2 years of experience in a corporate help desk or desktop support environment is required. Strong customer service skills with the ability to communicate clearly and professionally with employees at all levels. Demonstrated organizational skills with the ability to manage multiple support tasks and maintain accurate records.

Hands-on experience supporting Windows 10 and Microsoft desktop environments. Working knowledge of Microsoft 365, including user support for access, password, and application-related issues. Experience with Active Directory in a support capacity, including account maintenance and password assistance. Basic network troubleshooting knowledge is preferred. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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