Help Desk/Desktop Support Analyst

Description
We are looking for a dependable Help Desk/Desktop Support Analyst to provide hands-on technical support for an asset management environment in Houston, Texas. This Long-term Contract opportunity is ideal for someone who is comfortable working independently on site and delivering responsive service to approximately 52 end users in a fast-paced trade floor setting. The role focuses on resolving day-to-day technology issues, maintaining a stable desktop environment, and ensuring users receive timely assistance across core Microsoft platforms.

Responsibilities

Provide on-site desktop and help desk support for employees, addressing hardware, software, and access-related issues in a timely manner. Serve as the primary IT contact at the Houston, Texas office, delivering daily technical assistance with minimal supervision. Troubleshoot Windows-based devices and user issues involving Microsoft 365 applications, workstation performance, and connectivity problems. Manage user accounts, permissions, and routine support tasks within Active Directory and Intune.

Respond to, track, and update service desk tickets to ensure accurate documentation and efficient issue resolution. Support the technology needs of a trade floor environment, prioritizing incidents appropriately to reduce disruption to business operations. Perform basic system and device troubleshooting, including diagnosing end-user problems and coordinating follow-up actions when needed. Requirements
Experience providing desktop support or help desk assistance in an on-site business environment. Working knowledge of Active Directory for account administration and access support.

Hands-on experience supporting Microsoft Windows 10 and general Microsoft desktop environments. Familiarity with Microsoft 365 and Intune in an end-user support capacity. Ability to troubleshoot common technical issues efficiently and communicate solutions clearly to users. Experience managing or working within a service desk ticketing process. Comfortable acting as the sole on-site IT support resource for a small to mid-sized user population. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

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