Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations in Spartanburg, South Carolina. This is a Contract position focused on delivering responsive desktop and end-user support, resolving common Windows-related issues, and helping employees stay productive. The ideal candidate is comfortable working with service requests, user account administration, and hands-on troubleshooting across Microsoft-based systems.

Responsibilities

Provide day-to-day desktop and help desk support by diagnosing and resolving hardware, software, and operating system issues for end users. Manage incoming service desk tickets, prioritize requests appropriately, and deliver timely updates through to resolution. Support Microsoft Windows environments, including Windows 11 devices, with setup, maintenance, and issue remediation. Administer user accounts and access permissions within Active Directory, including account updates and password assistance.

Investigate basic technical problems, identify root causes, and apply practical fixes that minimize user downtime. Assist with application support, including troubleshooting issues related to Microsoft Dynamics 365 Business Central when needed. Prepare and deploy workstations, install required software, and ensure devices are configured according to support standards. Requirements
Experience providing help desk or desktop support in a detail-oriented environment. Working knowledge of Active Directory for user and access management tasks.

Hands-on experience supporting Microsoft Windows, including Microsoft Windows 11 systems. Ability to perform basic troubleshooting for hardware, software, and end-user issues. Familiarity with managing and resolving service desk tickets in an organized manner. Exposure to Microsoft Dynamics 365 Business Central support is preferred. Strong communication skills and a customer-focused approach to technical support in a warehouse environment. Technology Doesn't Change the World, People Do.

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