Senior Technology Manager

Role Summary
This senior management role within the Enterprise Risk & Finance Application Production Services (ERF APS) team offers leadership over anti-money laundering (AML) application support and operations. The position involves developing high-performing teams, ensuring platform stability, and maintaining compliance with regulatory standards. This role requires strategic oversight of production services, fostering collaboration across technology, risk, and business units to deliver resilient and efficient AML solutions.

Responsibilities

• Provide strategic leadership to develop and oversee an AML application production services team, promoting growth and leadership development.
• Ensure adherence to core APS&E processes such as Incident & Problem Management, Change Management, Capacity Management, and Service Analytics & Reporting.
• Maintain compliance with governance standards, regulatory obligations, and platform stability requirements.
• Collaborate with application owners and front-line units on prioritizing enhancements and remedial actions to improve stability.
• Manage solution delivery and application performance, including health, resiliency, security, and data management standards.
• Foster relationships with senior leaders across technology, risk, and compliance to align on strategy and priorities.
• Lead financial planning activities related to workforce strategy, hiring practices, and performance objectives.
• Promote an inclusive, healthy working environment and facilitate organizational impediment resolution.
• Guide and support teams through performance reviews, coaching, and development plans to build skills and competencies.
• Ensure effective execution of technology strategies, managing risk, compliance, and operational excellence.

Qualifications

• 10+ years of experience as a senior technology leader supporting financial services applications.
• Deep knowledge of AML, financial crimes, sanctions, KYC/CDD, or transaction monitoring technology platforms within large financial institutions.
• Strong analytical and technical expertise with familiarity in application production support solutions (proprietary and third-party).
• Working knowledge of ITIL processes and frameworks.
• Proven ability to lead teams through regulatory remediation, audits, and compliance initiatives.
• Excellent communication skills, capable of influencing senior leadership and cross-functional teams.
• Ability to identify risks and develop strategies for mitigating them across technology and business domains.
• Relevant education, training, certifications, or equivalent practical experience.
• Demonstrated success in operational resilience, platform stability, and service reliability improvement.
• Ability to foster collaboration across diverse functional teams and influence organizational outcomes.

Publishing Pay Range: $135,000.00 - $210,000.00 Annually
This position offers a hybrid schedule, with time split between the office and remote work.