Account Manager, North America Large Accounts

Account Manager, North America Large Accounts

Location: Remote (Proximity to Major Airport)
Reports To: Vice President, North America Large Account Sales

The Account Manager, North America Large Accounts will serve as a trusted advisor and primary point of contact for Accruent’s most strategic customers within the North America Large Accounts segment. This role is responsible for driving revenue growth, retention, and customer satisfaction through proactive account management, strategic relationship building, and collaboration with internal teams. The ideal candidate is a consultative seller with strong business acumen, capable of navigating complex enterprise environments and delivering measurable value to customers.

Key Responsibilities

1. Account Management & Relationship Building

• Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.

• Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth.

• Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization.

• Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.

2. Sales & Revenue Growth

• Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.

• Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services.

• Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.

• Work closely with customers to demonstrate the value of additional software modules, features, or services.

• Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations.

3. Customer Success & Retention

• Ensure high levels of customer satisfaction to reduce churn and drive long-term retention.

• Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement.

• Provide insights on best practices and how customers can maximize the value of their investment.

• Identify early warning signs of potential churn and proactively address customer concerns.

4. Sales Forecasting & Reporting

• Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot).

• Provide regular reports on account health, revenue performance, and growth opportunities.

• Track and analyze customer buying behavior to refine sales strategies.

5. Collaboration with Internal Teams

• Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs.

• Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs.

• Communicate customer feedback and feature requests to Product Management to drive improvements.

6. Contract & Renewal Management

• Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.

• Work with Legal and Finance teams to ensure compliance with contract terms and conditions.

• Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.

7. Industry & Competitive Awareness

• Stay informed about industry trends, competitor offerings, and emerging technologies.

• Educate customers on industry best practices and thought leadership related to their business needs.

Qualifications

Required Experience

• 5+ years of experience in account management, enterprise sales, or customer success within B2B SaaS or enterprise software.

• Proven success managing large, complex customer relationships with recurring revenue models.

• Track record of meeting or exceeding revenue and retention targets.

• Strong consultative selling skills and ability to navigate complex procurement processes.

• Experience collaborating cross-functionally and influencing internal stakeholders.

Preferred Qualifications

• Background in asset management, facilities, operations, or real estate-focused software a plus.

• Familiarity with enterprise sales motions and strategic account planning.

• Experience with Salesforce or other leading CRM platforms.