Founding Enterprise Account Manager

About the Role

Join an early-stage AI software company as its first Enterprise Account Manager, reporting to the COO. You will own renewals and expansion across a portfolio of enterprise customers, helping build a scalable post-launch account management function.

What You'll Do

• Manage relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying opportunities to expand accounts.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account strategy and renewal ownership.

• Use usage data and adoption dashboards to develop customer business cases for broader deployment and increased consumption.

• Lead executive business reviews and communicate account blockers and their revenue impact to Product and Engineering.

What We're Looking For

• Two to seven years of enterprise account management or customer success experience at a B2B software company.

• Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio valued at approximately $3 million to $4 million ARR.

• A track record of growing accounts and closing renewals, supported by clear revenue results.

• Experience navigating multi-stakeholder relationships and executive-level commercial discussions.

• Customer success experience beyond support, onboarding, or project management responsibilities.

• Familiarity with CRM tools, usage analytics, APIs, and AI, LLM, or voice AI products is beneficial; a technical background is also a plus.

• Comfort working in a fast-paced, in-person startup environment and with a demanding 996 schedule.

Compensation & Benefits

Base salary of $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Commission structure is being finalized. Visa sponsorship is available.

Location

On-site in Redwood City, California.