Desktop Support

Desktop Support - Austin, TX - Contract - $7-17 per HR

Join our team to provide essential technical support in an onsite role in Austin, Texas. This contract position requires assisting users with computer-related technical issues, both hardware and software. You'll need strong customer service skills and experience with general IT support technologies.

Key Responsibilities

• Provide technical assistance to users for computer-related issues.
• Communicate effectively with customers to resolve technical problems.
• Log and track customer inquiries using an incident management system.
• Follow up with customers to ensure timely resolution of issues.
• Assist in meeting team performance targets and service level agreements.

Qualifications

• 1-2 years of experience in a technical support or help desk role.
• Strong customer service skills and communication abilities.
• Knowledge of general office software.
• Basic understanding of networking principles.
• Ability to work flexible hours, including weekends.

Core Technologies

General Office Software | Incident Management Systems

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here (

Benefits

Learn more about our benefits offerings here (

Onboarding Expectations

Learn more about our Onboarding Process here (_NFYjyY4)

EEO Statement

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