IT Support Engineer

This is a full-time, in-office position with typical work hours from 8:00 am to 5:00 pm, Monday through Friday, with an hour lunch. There is no nights or weekends on-call rotation.

Role Overview

We're seeking an experienced IT Support Engineer to join our team. This role is ideal for someone who combines technical expertise with excellent communication skills and a collaborative mindset. You'll support small to mid-sized business environments, both remotely and on-site, handling escalated issues and working closely with the rest of our team to deliver reliable IT solutions.

This client-facing role requires not just technical ability but a service-oriented mindset and the ability to work effectively with end users and peers alike.

What You ll Do

• Provide remote and on-site support for Microsoft 365, Windows desktop environments, and general end-user issues


• Troubleshoot and maintain Windows Server environments, firewalls, VPNs, and networking components (e.g., VLANs)


• Execute infrastructure projects such as server migrations, upgrades, and hardware refreshes, including cutover and rollback planning


• Support and maintain backup systems and disaster recovery solutions


• Support line-of-business applications including QuickBooks and client-specific vertical software


• Handle escalations from other technicians and resolve complex infrastructure issues


• Use the ConnectWise suite (Manage, Automate, Control) for service delivery and documentation


• Communicate clearly and professionally with clients of all technical backgrounds


• Document work thoroughly and follow internal processes to maintain service consistency


• Collaborate with the internal team to share knowledge and improve processes

About Us

Integrated Technologies, Inc. is a locally owned Managed Service Provider (MSP) based in High Point, NC, delivering outsourced IT services to business clients across the Carolinas. Since 2018, we ve built a reputation for proactive support, practical solutions, and strong client relationships. Our culture values accountability, curiosity, and teamwork and we re looking for people who take pride in solving problems and contributing to shared success.

Requirements

Experience

• Minimum 5 years in IT support, with at least 3 years at an MSP


• Comfortable with PSA, RMM, MDM, and documentation platforms (ConnectWise experience is a plus)


• Experience supporting Microsoft 365, Entra ID, Windows Server, and networking technologies


• Experience supporting line-of-business applications such as QuickBooks


• Familiarity with virtualization (VMware or Hyper-V) and Apple device

Traits We Value

• Can explain a technical problem to a business owner without condescending or oversimplifying


• Documents thoroughly, so the next tech picking up the ticket isn't starting from zero


• Owns tickets end to end and updates the client before they have to ask


• Comfortable moving between a server migration and a QuickBooks issue in the same day


• Curious about new tools, and we'll pay for the certifications to go with it

Certifications

• Professional IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not required

Benefits

• Pay Rate: $75,000 $90,000 (depending on experience and expertise)


• Health, dental, vision, and life insurance


• Paid time off + paid holidays


• 401(k) with company match


• Company vehicle for onsite work


• Ongoing training and certification support