IT Support Engineer

Job Title : IT Support Engineer - Desktop & Infrastructure Services

Location : Ofallon, St. Louis,MO ( Need only local candidate as the Interview will be In-Person)

Client: TCS

Rate: $37/hr on C2C

Positions: 3

JD

Role Descriptions: 1. Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support

2. Ready to work in evening/night shift and provide on-call support for critical production issues

3. Excellent troubleshooting skills

4. Able to maintain a high level of confidentiality and professionalism

5. Ability to effectively prioritize and execute tasks

6. Strong customer-service orientation

7. Effective interpersonal and relationship-building skills

8. Ability to learn new technologies to perform day to day support operations

9. Basic knowledge of networking

10. Windows cyber security Management knowledge

Roles & Responsibilities

1. Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include:

• Basic PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support

2. Access Request Handling

3. Escalate issue to appropriate teams and follow up for closure

4. Patching of windows workstation/server

5. . Windows server/workstation cyber security Management

Keyword: ~ITSM|Service Now|Veeva Quality Docs~

Skills: Desktop Management - Infrastructure Services (IS)

Experience Required: 2-4