Service Technician I

Service Technician I | Queens, NY, United States | On-site

This employer is a leading global provider of integrated security systems and services, recognized for its extensive network of "Heroes" dedicated to protecting people, customers, and assets. They specialize in a comprehensive portfolio of video, access, intrusion, fire, and integrated systems, serving a diverse and long-term client base.

The Role

• Respond to trouble tickets to ensure application uptime and system performance on customer sites.
• Diagnose and resolve application and system issues, working both independently and collaboratively.
• Execute preventative maintenance tasks to maximize system availability and proactively identify faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately through a digital change control system.
• Conduct end-to-end testing for all upgrades and major modifications before deployment.

What You'll Need

• High School diploma or equivalent is required.
• Proven familiarity with installing and troubleshooting low voltage electronic equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion, and fire alarm systems.
• Working knowledge of network communications and IP addressing.
• Excellent problem-solving, analytical, and time management skills.
• Strong written and verbal communication abilities, with a positive attitude and strong work ethic.

What's On Offer

• Company-provided vehicle and cell phone for efficient service delivery.
• Comprehensive training programs and opportunities for industry-leading certifications.
• Competitive benefits package including medical, dental, vision, and life insurance.
• Strong retirement savings plan with a company match and educational assistance.

Apply via Haystack today!