Collibra SaaS Platform Support Lead

SKILL REQUIREMENTS

- 8+ years of experience in data governance, data management, or IT support roles, with at least 3 years of hands-on experience supporting Collibra Data Governance SaaS platforms.

- Deep understanding of data governance frameworks, metadata management, and data quality principles, preferably in the Life Sciences and Healthcare domain.

- Strong technical proficiency in SaaS platform administration, cloud computing concepts, and IT service management (ITSM) processes.

- Experience with incident management, troubleshooting, and problem-solving within enterprise-grade platforms.

- Excellent communication, stakeholder management, and leadership skills.

- Proven ability to document processes, create knowledge base articles, and deliver user training.

- Familiarity with regulatory requirements and data privacy standards relevant to healthcare and life sciences.

- Collibra Ranger or Collibra Certified Professional certification is highly desirable.

- Experience with automation tools, scripting (e.g., Python, Shell), or integration with other data management solutions.

- Exposure to GxP, HIPAA, or other compliance frameworks in the healthcare or life sciences industry.

- Project management or ITIL certification is a plus.