Production / Technical Support

Genesis10 is currently seeking a Payments Event Management Triage (EMT) Associate for a contract position with a Global Financial Institution located in Richmond, VA. This is a 12+ month contract opportunity.
As part of the Payments Event Incident Management organization, this role serves as the first line of operational response for production events, application monitoring, incident triage, bridge coordination, and stakeholder communications. The associate will work closely with application support, engineering, infrastructure, and operations teams to quickly identify, assess, and resolve service disruptions while minimizing customer impact.
Responsibilities:

• Support critical payment platforms including Real-Time Payments (RTP), Zelle, ACH, digital wallets, and international payments
• Serve as the first line of operational response for production events, application monitoring, and incident triage
• Coordinate incident bridges and manage stakeholder communications during service disruptions
• Work with application support, engineering, and operations teams to resolve issues quickly

Requirements:

• 3+ years of experience in Production Support, Incident Management, Event Management, or Application Monitoring
• Experience supporting customer-facing applications in financial services, banking, or payments
• Knowledge of end-to-end payment flows and customer transaction processing
• Experience with Splunk, Dynatrace, AIOps/Monitoring Platforms, and ServiceNow
• Experience leading or participating in major incident bridge calls
• Strong analytical, troubleshooting, and communication skills
• Ability to make sound decisions in high-pressure production environments

Desired skills:

• Knowledge of payment services including Real-Time Payments (RTP), Zelle, ACH, and Wire Transfers
• Experience with payment networks and partners such as Early Warning Services (EWS) and The Clearing House (TCH)
• Knowledge of payment routing, settlement processing, message queuing technologies, and distributed system architectures
• ITIL Foundation certification or equivalent experience
• Experience supporting large-scale, highly available, 24x7 production environments

Pay range: $28.92 - $36.92 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.